FAQs
Frequently asked
questions

This includes those responsible for collections, operational oversight, and resident engagement.

Getting Started

All estate management tools — residents, meters, dues, communications, and reports are available from your dashboard, giving you full visibility and control in one place.

Click your name or avatar in the top right corner of the dashboard and select Profile Settings. Update your details and save.

Subscription

Go to your subscription section on your dashboard to see your plan and expiry date.

Select Upgrade Plan, choose your preferred option, and complete payment. New features are activated immediately.

Yes. Go to Subscription → Billing History and download a PDF receipt for any billing record.

Resident Management

Go to Residents → Pending Requests, review the details, and approve or reject.

Meters & Units

Go to the Meters section, select Add Meter, and enter the required details.

Yes. Assign the meter to a unit and resident from the Meter Registry.

Communications & Reports

Use Broadcast Messages to reach all or selected residents.

All tickets are available in the Support section where you can review and update them.

Getting Started

Tap Join Estate from your home screen, search for your estate, select your unit, and submit your request.

Check your spam folder or resend the verification email from your account settings.

Approval is handled by your Estate Admin and may vary.

Contact your estate management to resolve any issues before reapplying.

Payments & Transactions

Enter your meter details and complete payment. Your token is delivered instantly.

Tap Pay Now on your home screen. Your balance updates immediately.

Go to Profile → Payment History

Select any transaction and download the receipt.

Check your email or view the transaction in your payment history. Contact support if needed.

Visitor Access

Generate a visitor code and share it.

Security validates it at the gate.

Contact support for urgent deactivation.

Referral & Points

Share your referral code. Points are credited after your referral completes their first transaction.

Apply them at checkout.

Yes, after 12 months of inactivity.

Support & Community

Submit a ticket or use live chat in the app.

Tap the chat icon on your home screen.

All tickets are available in the Support section where you can review and update them.

Getting Started

Validate visitor access and view logs in real time.

It is available on the main screen after login.

Visitor Validation

Scan or enter the visitor code. The app confirms instantly.

Entry is denied and logged automatically.

Yes. Every scan is logged.

Access Log

Open the Access Log tab.

Visitor details, host, timestamp, and officer information.

Getting Started

Buy electricity, airtime, data, and manage transactions.

Yes. Your history and points remain intact.

Utilities & Payments

Enter your details and complete payment. Tokens are delivered instantly.

Major Nigerian providers like EKEDC and IKEDC.

Yes. Every scan is logged.

Airtime & Data

Select provider, enter details, and complete payment.

Yes, at checkout.

Referral & Points

Share your referral code and redeem points during payments.

Yes, at checkout.

Getting Started

All estate management tools — residents, meters, dues, communications, and reports are available from your dashboard, giving you full visibility and control in one place.

Click your name or avatar in the top right corner of the dashboard and select Profile Settings. Update your details and save.

Subscription

Go to your subscription section on your dashboard to see your plan and expiry date.

Select Upgrade Plan, choose your preferred option, and complete payment. New features are activated immediately.

Yes. Go to Subscription → Billing History and download a PDF receipt for any billing record.

Resident Management

Go to Residents → Pending Requests, review the details, and approve or reject.

Meters & Units

Go to the Meters section, select Add Meter, and enter the required details.

Yes. Assign the meter to a unit and resident from the Meter Registry.

Communications & Reports

Use Broadcast Messages to reach all or selected residents.

All tickets are available in the Support section where you can review and update them.

Getting Started

Tap Join Estate from your home screen, search for your estate, select your unit, and submit your request.

Check your spam folder or resend the verification email from your account settings.

Approval is handled by your Estate Admin and may vary.

Contact your estate management to resolve any issues before reapplying.

Payments & Transactions

Enter your meter details and complete payment. Your token is delivered instantly.

Tap Pay Now on your home screen. Your balance updates immediately.

Go to Profile → Payment History

Select any transaction and download the receipt.

Check your email or view the transaction in your payment history. Contact support if needed.

Visitor Access

Generate a visitor code and share it.

Security validates it at the gate.

Contact support for urgent deactivation.

Referral & Points

Share your referral code. Points are credited after your referral completes their first transaction.

Apply them at checkout.

Yes, after 12 months of inactivity.

Support & Community

Submit a ticket or use live chat in the app.

Tap the chat icon on your home screen.

All tickets are available in the Support section where you can review and update them.

Getting Started

Validate visitor access and view logs in real time.

It is available on the main screen after login.

Visitor Validation

Scan or enter the visitor code. The app confirms instantly.

Entry is denied and logged automatically.

Yes. Every scan is logged.

Access Log

Open the Access Log tab.

Visitor details, host, timestamp, and officer information.

Getting Started

Buy electricity, airtime, data, and manage transactions.

Yes. Your history and points remain intact.

Utilities & Payments

Enter your details and complete payment. Tokens are delivered instantly.

Major Nigerian providers like EKEDC and IKEDC.

Yes. Every scan is logged.

Airtime & Data

Select provider, enter details, and complete payment.

Yes, at checkout.

Referral & Points

Share your referral code and redeem points during payments.

Yes, at checkout.

Bring Structure to Your

Estate Operations

Mello centralizes utilities, collections, and estate administration so property communities can operate with clearer records and more coordinated management.

A structured platform for property communities. Manage collections, utilities, and resident interactions from one place.

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A structured platform for property communities. Manage collections, utilities, and resident interactions from one place.

Sitemap
Legal

Privacy policy

Terms of Use
Socials

Instagram

LinkedIn