FAQs
Frequently asked
questions

This includes those responsible for collections, operational oversight, and resident engagement.

Getting Started

All estate management tools — residents, meters, dues, communications, and reports are available from your dashboard, giving you full visibility and control in one place.

Click your name or avatar in the top right corner of the dashboard and select Profile Settings. Update your details and save.

Subscription & Billing

Go to the Subscription section in your dashboard to see your plan, billing cycle, next renewal date, and auto-renewal status.

Select Upgrade Plan, choose your preferred option, and complete payment. New features are activated immediately.

Cancel from the Subscription section. Access remains until the end of your billing cycle.

Mello retries failed payments automatically. If unsuccessful, your estate enters a grace period before access is temporarily suspended.

Yes. Go to Subscription → Billing History and download a PDF receipt for any billing record.

Resident Management

Go to Residents → Pending Requests, review the details, and approve or reject.

Select Upgrade Plan, choose your preferred option, and complete payment. New features are activated immediately.

Cancel from the Subscription section. Access remains until the end of your billing cycle.

Mello retries failed payments automatically. If unsuccessful, your estate enters a grace period before access is temporarily suspended.

Yes. Go to Subscription → Billing History and download a PDF receipt for any billing record.

Subscription & Billing

Go to the Subscription section in your dashboard to see your plan, billing cycle, next renewal date, and auto-renewal status.

Select Upgrade Plan, choose your preferred option, and complete payment. New features are activated immediately.

Cancel from the Subscription section. Access remains until the end of your billing cycle.

Mello retries failed payments automatically. If unsuccessful, your estate enters a grace period before access is temporarily suspended.

Yes. Go to Subscription → Billing History and download a PDF receipt for any billing record.

Residents

Residents can pay dues, receive instant receipts, track service requests, purchase utilities, and stay informed about estate updates through one portal.

Property developers

Developers maintain oversight across estates while ensuring financial and operational activities remain documented.

Facility management companies

Facility managers coordinate operations across multiple properties from a centralized platform.

Residents

Residents can pay dues, receive instant receipts, track service requests, purchase utilities, and stay informed about estate updates through one portal.

Getting Started

All estate management tools — residents, meters, dues, communications, and reports are available from your dashboard, giving you full visibility and control in one place.

Click your name or avatar in the top right corner of the dashboard and select Profile Settings. Update your details and save.

Subscription & Billing

Go to the Subscription section in your dashboard to see your plan, billing cycle, next renewal date, and auto-renewal status.

Select Upgrade Plan, choose your preferred option, and complete payment. New features are activated immediately.

Cancel from the Subscription section. Access remains until the end of your billing cycle.

Mello retries failed payments automatically. If unsuccessful, your estate enters a grace period before access is temporarily suspended.

Yes. Go to Subscription → Billing History and download a PDF receipt for any billing record.

Resident Management

Go to Residents → Pending Requests, review the details, and approve or reject.

Select Upgrade Plan, choose your preferred option, and complete payment. New features are activated immediately.

Cancel from the Subscription section. Access remains until the end of your billing cycle.

Mello retries failed payments automatically. If unsuccessful, your estate enters a grace period before access is temporarily suspended.

Yes. Go to Subscription → Billing History and download a PDF receipt for any billing record.

Subscription & Billing

Go to the Subscription section in your dashboard to see your plan, billing cycle, next renewal date, and auto-renewal status.

Select Upgrade Plan, choose your preferred option, and complete payment. New features are activated immediately.

Cancel from the Subscription section. Access remains until the end of your billing cycle.

Mello retries failed payments automatically. If unsuccessful, your estate enters a grace period before access is temporarily suspended.

Yes. Go to Subscription → Billing History and download a PDF receipt for any billing record.

Residents

Residents can pay dues, receive instant receipts, track service requests, purchase utilities, and stay informed about estate updates through one portal.

Property developers

Developers maintain oversight across estates while ensuring financial and operational activities remain documented.

Facility management companies

Facility managers coordinate operations across multiple properties from a centralized platform.

Residents

Residents can pay dues, receive instant receipts, track service requests, purchase utilities, and stay informed about estate updates through one portal.