Run your estate
with financial control
Manage collections, utilities, and resident requests from one system built for modern estate operations.
The problem
Estate operations shouldn’t be this complicated.
Running an estate involves far more than collecting dues. Utility payments need to be tracked. Residents raise requests. Payments have to be recorded properly. And when questions come up, managers need to find the answers quickly.
When these activities happen across different systems—or worse, through manual processes things start to slip.
Mello brings these activities into one place so managers can run their estates with clearer records and fewer moving parts.
Comparison Overview
How Estate Operations Typically Work vs With Mello
One system
One System for Running Your Estate
Mello is designed as a structured environment for property communities. Instead of juggling different tools, estate administrators can manage transactions, operational requests, and resident interactions from one platform.
Each estate runs within its own space while financial records and operational activity stay organized. Day-to-day estate management becomes easier to track.
Organized collections
Clear payment documentation
Better oversight of daily operations
A central channel for communicating with residents
Platform Overview
Everything Your Estate Needs in One Place
Mello brings several key estate activities together.
One system
Utility Transactions
Residents can purchase utilities through the platform. Every transaction is recorded automatically. Administrators always have a clear record of activity.
Organized collections
Clear payment documentation
Better oversight of daily operations
A central channel for communicating with residents
Collections Management
Administrators can collect dues while maintaining a clear transaction history. Digital receipts are generated automatically for every payment.
Service charges
Levies
Maintenance dues
Administrative Coordination
Administrators can monitor operational activity, manage estate requests, maintain financial records, and track collections and payment activity. Everything stays documented inside the platform.
Platform Overview
Nothing gets missing
Every financial and operational activity carried out through Mello is automatically recorded. Payments, utility purchases, and administrative actions are stored within the system. Managers always have a reliable reference point. When questions come up—and they always do—the records are already there.
Standardized digital receipts
Every payment generates a formatted, consistent receipt
Transparent fee breakdowns
Residents see exactly what they’re paying for
Permanent transaction records
Stored within the system, always retrievable
Estate-level data separation
Each estate runs within its own isolated space
Visibility across multiple estates
For facility managers overseeing multiple properties
For property managers
How it works for Property Managers
01
Register Your Estate
Register via the Mello platform
02
Select a Subscription Plan
Choose Free, Utilities, or All-Inclusive based on your estate’s needs
03
Manage Residents & Operations
Approve join requests, configure dues, and oversee utilities from one dashboard
04
Track & Report
Access reports on payments, usage, and activities
For residents
How it works for Residents
01
Login
Residents access their account through the resident portal.
02
View Estate Services
Utilities, dues, and estate notices appear within their dashboard.
03
Make Payments or Requests
Residents can purchase utilities, pay dues, or submit service requests.
04
Make Payments or Requests
Residents can purchase utilities, pay dues, or submit service requests.
For estate admins
How it works for Estate Admins
01
Access Admin Dashboard
Log in to the web dashboard and get a full view of your estate
02
Configure & Onboard
Set up units, assign meters, configure dues, and onboard residents
03
Handle Requests & Issues
Review service requests, manage visitor access, and send notices to residents
04
Monitor & Control
Track meter readings, subscription status, and operational activity in real time.
For facility management companies
How it works for Facility Management Companies
01
Onboard Multiple Estates
Register and manage multiple facilities under one account.
02
Assign Admin Teams
Delegate estate-level admins for each property while retaining portfolio oversight.
03
Centralise Utility Vending
Manage electricity, water, gas, and airtime vending across all estates.
04
Manage Operations
Track meter readings, subscription status, and operational activity in real time.
For independent users
How it works for Independent Users
01
Sign Up
Create a Mello account independently — no estate affiliation required.
02
Vend Utilities
Purchase electricity, water, gas, or airtime tokens directly from the app.
03
Pay Bills
Pay cable, and other service subscriptions seamlessly within the app.
04
Track & History
View full transaction history and receipts for every payment and vend.
For security personnel
How it works for Security Personnel
01
Open the Security App
Security staff log in through the Mello Security App
02
Verify Visitor Codes
Enter visitor access codes generated by residents.
03
Confirm & Grant Access
Validate the code against the system and grant or deny entry accordingly.
04
Log All Activity
View full transaction history and receipts for every payment and vend.
Trust and documentation
Because Mello handles financial activity within estates, documentation is built into the platform from the start. Every payment, receipt, and operational activity is automatically recorded, helping estate managers maintain clear records whenever they need them.
Since we started using Mello, vending has been very smooth, and residents get their tokens seamlessly without issues, so complaints have reduced a lot. The transaction history makes it easy to track everything, and remittances always come in as at when due.
Ikenna Ogbonna
Facility Manager
Manage collections, utilities, and resident requests from one system built for modern estate operations.
Bring Structure to Your
Estate Operations
Mello centralizes utilities, collections, and estate administration so property communities can operate with clearer records and more coordinated management.
A structured platform for property communities. Manage collections, utilities, and resident interactions from one place.
A structured platform for property communities. Manage collections, utilities, and resident interactions from one place.